Shipping policy

Shipping Policy for Tuff Trucks Club LLC

Shipping Information

1. Shipping Rates and Options:

  • Domestic Shipping: We offer various USPS shipping options including Ground Advantage, Priority, and Priority Express. Rates are calculated based on the weight, dimensions, and destination of your purchase.
    • Please refer to USPS for shipping estimates from Zip Code: 34211
  • International Shipping:
    • Available for select countries. Shipping rates are calculated at checkout and may vary based on destination, size, weight, and customs fees.
    • Delivery times can range from 7-21 business days depending on customs clearance and local postal service efficiency.


2. Free Shipping:

  • Enjoy free Ground Advantage shipping on all domestic orders over $50. This does not apply to international orders.


3. Processing Time:

  • Orders are made to order. Most orders are processed and ready to ship within 1-2 business days. On rare occasion, when materials need to be restocked, processing can take up to 2 weeks — we'll contact you if your order falls into this category. Processing time does not include weekends or holidays.


4. Order Tracking:

  • Once your order has shipped, you will receive an email confirmation with a tracking number. You can track your order's journey via the courier's website or through your Shopify account.


5. Shipping Restrictions:

  • We do not ship to P.O. boxes for items that are shipped via courier services that do not deliver to P.O. boxes.
  • Some products might have shipping restrictions due to their nature or size. These will be noted on the product page.


6. Lost or Damaged Shipments:

  • If your package is lost in transit, contact us immediately. We will work with the shipping carrier to file a claim.
  • In case of damage, please retain the original packaging and contact us within 48 hours of receipt with photos of the damage.


7. Customs, Duties, and Taxes:

  • For international orders, customs, duties, and taxes might apply and are the responsibility of the recipient. These fees are not included in the product price or shipping cost.


8. Returns and Exchanges:

  • Please refer to our Return Policy for detailed information on how to return or exchange items.


9. Changes to Shipping Information:

  • If you need to change or cancel your shipping information after an order has been placed, contact us immediately. Changes can only be made before the order is processed for shipping.


10. Delivery Delays:

  • While we strive to meet all shipping deadlines, unforeseen events like severe weather, strikes, or carrier delays might affect delivery times. We will notify customers if there are significant delays.


Contact Us:

  • For any shipping-related inquiries or issues, please reach out to us at [TuffTrucksClub@gmail.com (mailto:TuffTrucksClub@gmail.com)].